Homewood Suites by Hilton at Celebrate Virginia

I specifically chose this hotel because they offered 24 hour check in. I had to change my reservation because I left Florida a day ahead of time to escape hurricane Debby. The woman I spoke with was very accommodating and when she said she took care of everything I took her at her word. She did not however transfer my credit cqrd information nor did she ask me to provide that information again. Hence I arrived to find a room was not held for me because it was not confirmed with a credit card. I had been driving for 10 hours and was falling asleep at the wheel so I was infuriated that no room was reserved for me. The gentleman on duty at the desk was very sweet and actually upgraded me to a suite that was twice the cost of my original room but charged me the original price so I was very grateful for that but I was still annoyed at the incompetence of the woman that handled the reservation change, because there was a period of time where I thought I would not get a room and was prepared to sleep in my car in their parking lot. The suite was very comfortable and impeccably clean and I am forever grateful to the employee on duty at the desk. I'm sorry I was too exhausted to remember his name.