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Hotel

The Tower Hotel

St Katharines Way, London, E1W 1LD

3.9AAA Reviews

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AAA Verified Reviews (11)

3.9Reviews are provided by verified customers
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Reviewed by Paula Pagan rosas on 10/17/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Beautiful hotel. Our room was overlooking the Tower Bridge. Samirah, AAA counselor made an excellent choice for us.

1
AAA Response
10/25/2023

Hello Paula, As a member service organization, your feedback is valuable. We are happy to see you had a great stay. We appreciate you taking the time to share insights regarding the location. Thank you for the shout out regarding Samirah! Best, Chuck

Reviewed by Trusted Customer on 9/15/2023
Room Poor
Staff Poor
Public Spaces Average
Cleanliness Average
Location Good
Reviewed by Trusted Customer on 9/4/2023
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent

The hotel is a bit dated. The rooms view was incredible, it was very clean and the staff were top notch. The rooms needed some updating.

1
AAA Response
9/9/2023

Hello, As a member service organization, your feedback is valuable. We are happy to see you had a great stay. We appreciate you taking the time to share insights regarding the view. Best, Chuck

Reviewed by Michael Fowler on 8/29/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good

Great location, solid sound proof walls Cleaning staff opened door to come into room without knocking. Sometimes dirty cups or glasses were left in room. All of the front desk lobby staff seemed to have English as a 2nd language. Shower couldn't keep a constant temp, altered from hot to cold on its own. AC was adequate but was still humid in room.

Reviewed by Phyllis Rini on 8/20/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Good
1
AAA Response
8/22/2023

Thank you for your 3-star review!

Reviewed by Marc Barbani on 8/8/2023
Room Poor
Staff Good
Public Spaces Good
Cleanliness Average
Location Excellent

The hotel is in a great location close to everything. It is pretty clean and fairly comfortable but I give it average marks overall, While the lobby and breakfast area are clean and updated, the rooms are in DESPERATE need of remodeling and modernizing. There was a lack of electrical and USB outlets, with none near the besides so it made charging of phones and devices very difficult. There was very little space to put our suitcases let alone open them. The bathroom had a midevil feel to it with peeling paint, rusty drains, old faucetts with hot water coming out of the cold line. And there was zero ventillation in it. The air conditioning was marginal and didn't work at all during the night so we literally roasted. The hotel just needs to modernize its rooms.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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