Sonesta Select Charlotte U
333 West W T Harris Boulevard, Charlotte, NC, 28262
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AAA Verified Reviews (3)
Reserved a handicap room with walk-in shower for one (1) night. Hotel location, staff, front reception appearance were all excellent. The room was only average. To start with, the door closer was very strong. It was hard to open the door. Inside, there was only one (1) chair (a rolling computer desk chair - very hard to get out of). The beds were supposed to be queen-size. They seemed to be double/full size. The bathroom was large and if we had a wheelchair, it would have been fine. The sink/vanity was small. We did not use the shower. The room was was very clean - no problem there. There were three (3) of us sharing the room - myself (age 73), my wife (age 73), and my mother-in-law (age 98). The room felt small and cramped. I have used many handicap rooms and would have to say that this room was only average.
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The a/c system was erratic (either too hot, or cold, and noisy. The king size bed mattress was not comfortable (sloped to the middle) and we slept poorly. The hotel charged excessively for continental breakfast items (i.e. muffins and bagels).
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Hello, Thank you for sharing your feedback. We are disappointed to see your overall rating. Please know your feedback will help members like you as they make hotel reservations on AAA.com. Best, Chuck
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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