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Hotel

Quality Suites Lake Wright Norfol

1521 Premium Outlets Blvd, Norfolk, VA, 23502

1.8AAA Reviews

HOTEL RATES STARTING FROM

$72

Taxes and fees will be calculated at checkout

Amenities

Swimming PoolPet Friendly

    AAA Verified Reviews (5)

    1.8Reviews are provided by verified customers
    POWERED BY
    Reviewed by Angel M on 7/30/2024
    Room Bad
    Staff Average
    Public Spaces Poor
    Cleanliness Bad
    Location Average

    Bedroom door wouldn't close right it was off center, bathroom had chipped paint as if someone had a fight In there. , outdated room smelled bad, lifted the mattress and there was ******* under the mattress. Halway carpets were very dirty and stained and dirty elevator. And people across my room fighting. So I stayed the night cause it was late had no choice and checked out first thing in the morning.

    1
    AAA Response
    7/30/2024

    Hello Angel, As a member service organization, your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us regarding your room. Regards, Chuck

    Reviewed by Alvin Mcbride on 10/26/2023
    Room Average
    Staff Good
    Public Spaces Good
    Cleanliness Average
    Location Excellent

    My hotel room floor was not hardly vacuumed

    1
    AAA Response
    10/26/2023

    Hello, Thank you for taking time to let us know about your experience. As a valued member, your feedback is important to us and we appreciate your review. Kind Regards, AAA Travel

    Reviewed by Lashaun Eckford on 9/27/2023
    Room Average
    Staff Average
    Public Spaces Good
    Cleanliness Average
    Location Good

    Heavy smell of smoke even with non-smoking signs.

    Reviewed by Trusted Customer on 5/10/2023
    Room Bad
    Staff Bad
    Public Spaces Bad
    Cleanliness Bad
    Location Poor

    This was the most filthy hotel I have ever visited. The first night we stayed I informed the front desk our room phone did not work. They sent someone up to look at the phone, but didn’t know how to repair it and said he would send someone up to repair it. No one ever came after repeated calls. The breakfast had outdated chocolate milk and pastries. There was dog feces, hair, a screw and trash in the stairwell for mor than 3 days! The outside trash cans wasn’t removed and yet people kept throwing trash around the outside of the trash cans. When we checked out I tried to explain the above to the manager and she didn’t even try to act concerned or like she would do anything about! It. I wouldn’t pay $3/night much less $300/ night for that dive.

    1
    AAA Response
    5/11/2023

    Hello, As a member service organization your feedback is very valuable to us. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

    Reviewed by Trusted Customer on 8/12/2022
    Room Bad
    Staff Excellent
    Cleanliness Bad
    Location Excellent

    Roaches!! Room garbage bags all along the hallway at 9:00 at night. A roach hotel!

    1
    AAA Response
    8/18/2022

    Hello, We are disappointed to hear your stay was unsatisfactory. We understand the importance of cleanliness while traveling. It is very concerning to us you experienced this issue and we will address this with the hotel. Your feedback is valuable to us and we appreciate you taking the time to provide your review. Kind Regards, AAA Travel

    Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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