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Hotel

Palmer House - A Hilton Hotel

17 E Monroe St, Chicago, IL, 60603

4.0AAA Reviews
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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterBusiness Center
  • Type

    Classic Historic Hotel

  • Location

    Located in business district. 17 E Monroe St 60603. Station: Monroe

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Eco Certification

    Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world

  • Pool

    heated indoor

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    2 restaurants, full bar

  • Room Amenities

    refrigerators, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: microwaves

  • Sports & Recreation

    sauna, hot tub, health club, spa

  • Guest Services

    valet laundry, room service

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Upscale style and amenities enhanced with the right touch of service.

ROOM4.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.4
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4.8
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This classic property features a breathtaking lobby with elegant gold-leaf trim and equally impressive ballrooms. The guest rooms vary in size and have ultra-plush mattresses. Art Deco ceiling murals and 24-karat gold candelabras in the famed lobby are nothing short of show-stopping The hotel has an expansive, first-class health club, and the property is near the famed Art Institute of Chicago. Smoke free premises. 1641 units, some two and three bedrooms. 23 stories, interior corridors.

AAA Verified Reviews (7)

4.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 12/13/2023
Room Poor
Staff Average
Public Spaces Good
Cleanliness Average
Location Good

For what I paid for the room, I expected hot water in the shower. I don’t know, maybe it’s just me.

1
AAA Response
12/15/2023

As a membership organization your feedback is valuable to us. Thank you for your review.

Reviewed by Trusted Customer on 11/16/2023
Room Poor
Staff Good
Public Spaces Excellent
Cleanliness Average
Location Excellent

The hotel itself is great. The location is great but the rooms were not good. Wall paper was peeling off the walls, the rooms smelled of mildew and the bathroom had toothpaste on the front of the sink. I booked ahead of time with AAA and then was not given that rate at the hotel, which cost me an extra $300.

Reviewed by Gary Madsen on 8/25/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
8/29/2023

Thank you for your review.

Reviewed by Bethany Donnelly on 4/4/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Daniel Clifford on 2/23/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
2/24/2023

Thank you for your 5-star review!

Reviewed by Trusted Customer on 11/30/2022
Room Poor
Staff Average
Public Spaces Excellent
Cleanliness Average
Location Good

This hotel is one from the glory days of Chicago - the lobby is impressively maintained and is a reminder of it's once gilded past. unfortunately, that's where today's glory ends. The rooms are very tiny, ours was so small there was no dresser to store our clothes in and the TV was mounted to the wall. we also had no mini-fridge, but they did take up valuable floor space to have an extremely overpriced mini-bar fridge. The bathroom was extremely small with no counter space, and the marble floor had not been maintained or cleaned well. It should have been sealed long ago. Every floor of the hotel that has guestrooms on it is tired and dull. Water stains abound on the ceiling. Paint is chipping. Floors are dirty (there was a spill outside the elevator the entirety of our stay). This hotel needs a multi-million dollar facelift for it's guestrooms if it wants to stay relevant. I appreciate historic properties and frequent them quite often, however none have left me as disappointed as the Palmer House. It was just really quite sad to see the guest rooms in such a neglected state.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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