Omni Shoreham Hotel

It is a very nice hotel in a nice area. The staff was attentive and pleasant. VERY expensive plan on a lot of tipping. Prices for items at the hotel are actually higher than in town and they are high in town. If price is no object and like being pampered this is your place, ENJOY.

This is a beautiful old hotel whose outdoor spaces are absolutely lovely. The Omni Shoreham's in a terrific location as well. The rooms are larger than most. I've stayed here before and had better rooms than this time. My room--#137--was at the end of a hallway on the first floor, which is halfway underground given how the hotel is situated. At least, my room was half underground, like an English-basement apartment. Previously, I'd been in rooms on the 2nd floor and higher. But the thing that disappointed me was the air conditioning in the room. It worked, but not great; I turned down the temp but the actual temperature didn't change much and it didn't get cooler that I could tell (I wanted 68-69; never got below 73 and was a little humid). I admit I didn't say anything to the management, as I was out of the room most of the afternoon and evening, and was too tired to have someone come to the room.. Moving the curtains away from the AC vents helped a bit, and I slept okay. The king bed was very comfortable. I would stay here again; I'd just request not. to stay on the first floor, and would be more diligent about asking the hotel to fix the problem or put me in a different room.

A very beautiful, well-maintained hotel with professional staff and a lot of amenities, including a very attractive pool.

Poor customer service during check in. The night manager and the front desk clerk were very rude.