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Hotel

Sonesta Select Newport Middletown

9 Commerce Dr, Middletown, RI, 02842

2.3AAA Reviews

CHECK HOTEL RATES AND AVAILABILITY

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    Located in Newport Corporate Park. 9 Commerce Dr 02842

  • Eco Certification

    Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency

  • Pool

    heated outdoor, heated indoor

  • Room Amenities

    refrigerators, coffeemakers, high-speed Internet, wireless Internet. Some: microwaves

  • Sports & Recreation

    hot tub, exercise room

  • Guest Services

    coin laundry

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.1
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

All rooms have large work desks for business travelers and comfy white bedding for relaxation after a long day. Many guest rooms feature balconies or patios facing a lovely landscaped courtyard. Continental grab-and-go items are available all year with hot breakfast options in summer. Smoke free premises. 148 units. 2-3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

2.3Reviews are provided by verified customers
POWERED BY
Reviewed by Diane Krakower on 11/8/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average

They did not provide a balcony room, as stated on my reservation. It also stated they had a bar and a concierge, which they did not have. The beds were not made as well.

1
AAA Response
11/9/2023

Hello, As a member service organization your feedback is valuable to us. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 8/16/2023
Room Poor
Staff Bad
Public Spaces Poor
Cleanliness Poor
Location Average

I am very surprised that this hotel is AAA rated. Unfortunately, we did not have a good experience. Housekeeping never came. When I called I was told they would come but never did during our entire stay. Rooms are old and dated. Upon checkout I wasn’t even asked if I enjoyed my stay. For the money I paid I expected much better.

1
AAA Response
8/16/2023

Hello, As a member service organization, your feedback is valuable. We are disappointed to hear about your stay. Please know your insights will help other members as they make hotel decisions on AAA.com. Best, Chuck

Reviewed by Trusted Customer on 8/5/2023
Room Poor
Staff Average
Public Spaces Average
Cleanliness Good
Location Poor

The ice bucket was dirty, the bed mattress was very uncomfortable, I can feel coils in my back. No daily room service. The toilet seat was loose. No soap on the sink nor cups. No glasses in the room. Missing towels. We would not recommend this Hotel. We should had a room with a balcony and they gave us room on the first floor.

1
AAA Response
8/14/2023

Hello, As a member service organization, your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us regarding your room. Regards, Chuck

Reviewed by Harry Vitale on 5/25/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Excellent

No breakfast / bar or dining area

1
AAA Response
5/27/2023

Hello Harry, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. Regards, Chuck

Reviewed by Trusted Customer on 4/28/2023
Room Poor
Staff Average
Public Spaces Good
Cleanliness Poor

First night checked in and the room was not cleaned. The bathroom floor was dirty and the mini fridge was not cleaned out from the last guest. The beds were not that comfortable and the overall feeling of the room was "dated". No room guides were given at check in to let you know about the TV, check out times, etc. The sign on the door stated 12 but when asked at the front desk, was told 11. The TV had no guide for channels and again when asked at the front desk was told "they don't know and they don't have any printouts because people keep taking them". Halfway through the stay, the TV signal was messing up so the TV wasn't working properly. The WiFi didn't work the first night there and when asked at the front desk was told something about Verizon not working? There was no complementary breakfast or even coffee. Everything you took in the lobby that was "breakfast" like was for a fee. There were coffee setups in the room. Was given a room in the area of the pet friendly rooms, but didn't have a pet. Listened to dogs barking at different hours of the morning and night.

1
AAA Response
5/2/2023

Hello, As a member service organization your feedback is very valuable to us. We are disappointed to hear that your stay was unsatisfactory . We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 1/4/2023
Room Bad
Staff Average
Public Spaces Average
Cleanliness Poor
Location Average
1
AAA Response
1/5/2023

Hello, Thank you for sharing your feedback. Please know your insights will help members like you as they make reservations on AAA.com. Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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