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HOTEL

Red Roof Plus Baltimore-bwi South

7306 Parkway Drive South, Hanover, MD, 21076

1.4AAA Reviews

HOTEL RATES STARTING FROM

$68

Taxes and fees will be calculated at checkout

AAA Verified Reviews (5)

1.4Reviews are provided by verified customers
POWERED BY
Reviewed by Pamela Bishop on 10/8/2023
Room Bad
Staff Average
Public Spaces Average
Cleanliness Bad
Location Good

The room had an odor. It had dust and dirt behind furniture. We just stayed up and made sure we didn’t miss our early morning flight. The only good thing, it was close to airport. It needs major rehabilitation and restoration. Update this hotel please

1
Pamela Bishop
10/8/2023

Reviewed by Trusted Customer on 5/22/2023
Room Poor
Staff Poor
Public Spaces Bad
Cleanliness Poor
Location Bad

There was no lobby per say. The clerk was behind security glass. Room smelled of cigarettes. No amenities Difficult to get to.

1
AAA Response
5/22/2023

Hello, As a member service organization we value your feedback. We are disappointed to hear that your stay was unsatisfactory. We will forward this information to the hotel. We appreciate you taking the time to share insights from your stay with us. Regards Tracy, at AAA Central Penn.

Reviewed by Trusted Customer on 9/28/2022
Room Bad
Staff Excellent
Public Spaces Average
Cleanliness Poor
Location Poor

We changed rooms 3 times because the beds on the first two rooms were sunken in with broken springs. The first room smelled stale and if it weren't for the front desk person being so accommodating, I would've rated this no stars. The front desk workers did everything they could to help, even refunding the first night because they had no other rooms available except the broken bed. All the credit to them, but I would not recommend staying here unless the owners put serious money into upgrading the rooms.

1
AAA Response
9/28/2022

Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. Please know that your insights will help us evaluate our partners as well as provide members, like you, with important information as they book hotels on AAA.com. Regards, Chuck

Reviewed by Trusted Customer on 8/11/2022
Room Poor
Staff Bad
Public Spaces Bad
Cleanliness Average
Location Average

The lady at front desk had no type of courtesy at all. I called early in the morning to let them know I would be running late for check in. Told me I had to be there by 6pm or my reservation would get cancelled. I told her I won’t make it by that time. She gave me until 8pm I had to make sure I was on the road to get there on time. I got there 7:24 she was like I see you made it. She checked no id didn’t tell me where my room was or anything. I understand ok it’s the red roof wasn’t expecting 5 star service but a little smile or courtesy wouldn’t have hurt. My first set of keys didn’t work had to get some new ones. She just basically threw them under the glass. The room had a stench of it being a smoking room, I get it you get what you paid for but still. There was no refrigerator, no phone, no clock. I came into town for a festival really just needed somewhere to rest. The housekeeper was basically the only person that actually was nice and gave us clean towels when asked.

1
AAA Response
8/24/2022

Hello, We are disappointed to hear your stay and experience with the front desk staff was unsatisfactory. Your feedback is valuable to us and we will share this information with hotel management. We appreciate you taking the time to provide your review. Kind Regards, AAA Travel

Reviewed by Stephanie Donohue on 8/10/2022
Room Bad
Staff Average
Public Spaces Average
Cleanliness Bad
Location Average

There was seaman splatter on a picture next to bed. A sox under the bed before we unpacked. A few buttons on remote to TV didn’t work, one being volume.

1
AAA Response
8/17/2022

Hello, We are disappointed to hear that your stay was unsatisfactory. We understand that cleanliness is of the utmost importance when traveling and will share this information with the hotel. Your feedback is valuable to us and we appreciate you taking the time to provide your review. Kind Regards, AAA Travel

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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