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Hotel

Hilton Garden Inn Freeport Downtown

5 Park St, Freeport, ME, 04032

4.0AAA Reviews
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HOTEL RATES STARTING FROM

$129

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    5 Park St 04032

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Eco Certification

    The Maine Environmental Leader Green Certification Program recognizes lodgings working to reduce their energy use and carbon footprint, minimize waste, and use safer alternatives to toxic cleaning products

  • Pool

    heated indoor

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.1
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.5
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This hotel is just steps from the L.L.Bean flagship store and outlet shops. The lobby has a welcoming fireplace, cozy seating and a 24/7 market. Guest rooms have a modern appeal and large TVs. Smoke free premises. 99 units. 3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (5)

4.0Reviews are provided by verified customers
POWERED BY
Reviewed by Matthew Warren on 8/29/2024
Room Poor
Staff Poor
Public Spaces Good
Cleanliness Bad
Location Good

Check in was suppose to be at 3pm. They said it'd be about 10-15mins more. 1 hour and 20 minutes later the room was ready. And when we got it. The room was still dirty and the sheet on the bed wasn't even on right. There was no toilet paper either. The staff just didn't seem to care that we had to wait over an hour after check in. Their were about 5 or 6 different reservations waiting in the lobby to check in as well. The hotel staff had no urgency to get the rooms ready and people checked in.

1
AAA Response
8/29/2024

Hello Matthew, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. We are disappointed to hear about the check in process and lack of cleanliness. Best, Chuck

Reviewed by Vincent Gutierrez on 1/25/2024
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Very pleasant and open at the entrance where the lobby, restaurant, and breakfast dining area are. Very helpful and friendly staff. Rooms were clean with adequate space. Ironing board and iron were available in the room. Gave 4 stars because there were no drawers for clothes. The location was great. Walking distance from the Outlet, LL Bean stores, and Main Street.

Reviewed by Diane Meehan on 12/28/2023

The rooms are very nice and clean. The only issue we had was for some reason the restaurant was not serving dinner or breakfast. In the morning they only had coffee and pastries. Since we had a 2 1/2 hour drive ahead of us, we were looking forward to having breakfast before leaving.

Reviewed by Trusted Customer on 12/18/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Beautiful hotel. Was located within walking distance to the Amtrak Station which was great since we traveled by train. Friendly, courteous staff.

Reviewed by Robin Crabtree on 5/25/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

The staff treated us like family, the room was clean and food was delicious! We will stay here again.

1
AAA Response
5/31/2023

We love hearing you had a 5-star stay at the Hilton Garden Inn Freeport Downtown and would stay here again! Thank you for taking the time to share these insights on what it's like to stay there, Robin.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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