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Hotel

Gravity Haus Jackson Hole

PO Box 328, Teton Village, WY, 83025

2.1AAA Reviews

HOTEL RATES STARTING FROM

$739

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness Center
  • Type

    Hotel

  • Location

    3345 W Village Dr 83025. (PO Box 328)

  • Pool

    heated outdoor

  • Parking

    on-site (fee)

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    wireless Internet (fee), safes. Some: refrigerators, microwaves

  • Sports & Recreation

    hot tub, downhill skiing, snowboarding, ice skating, bicycles, exercise room

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

The hotel recently underwent a full renovation and features contemporary mountain décor throughout. A variety of guest rooms offer premium bedding, 55-inch smart TVs and upscale bath products. The outdoor heated pool and hot tub can be utilized year-round. Wild Pine serves breakfast and dinner in a sophisticated dining room with high ceilings and a two-sided gas fireplace. Smoke free premises. 87 units, some efficiencies and kitchens. 3-4 stories, exterior corridors.

AAA Verified Reviews (7)

2.1Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/10/2023
Room Good
Staff Average
Public Spaces Good
Cleanliness Good

End of season staffing shortage was pretty evident. Friendly staff, but everything was slow.

Reviewed by Trusted Customer on 10/3/2023
Room Poor
Staff Poor
Public Spaces Average
Cleanliness Average
Location Good
Reviewed by William White on 9/24/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good

While the hotel looks GREAT on the website, it truly is a bit blah on both the inside and outside; especially for the price being charged. I don't mind paying for good accommodations, but for what a night in this place charged, I would highly look elsewhere for a hotel room the next time I am traveling to Jackson. Our room had a "wonderful" view of the outside stairwell and lower kitchen area; definitely NOT what I would have expected by looking online. I know hotels typically show their best rooms and other amenities, but come on guys....don't put me in a room with literally zero view (well, unless you love looking at oak firewood for their kitchen. I will say, out stay was for only one day...and had it been longer I would have strongly argued over the room / accommodations. I would say....hotel guest beware on this establishment.

Reviewed by Randal Wise on 9/22/2023
Room Poor
Staff Average
Public Spaces Poor
Cleanliness Poor
Location Good

It was dark and dirty and access to our room was very cumbersome. The staff was not very helpful with their communication.

1
AAA Response
9/25/2023

Hello, thank you for your review. As a valued member, your feedback is important to us and we appreicate your review. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 9/17/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Average

Mandatory 3% charge added to all food orders regardless of payment method (and staff allegedly cannot remove). Thin walls/floors meant that we could hear every single footstep of the elephant herd staying above us, and every drop from their toilet as well. Showers are terribly designed with a large gap in the shower door where water splashes out. Price is far too expensive for amenities offered. Room was clean, parking was excellent, and staff were courteous.

Reviewed by Trusted Customer on 8/6/2023
Room Poor
Staff Poor
Public Spaces Average
Cleanliness Poor
Location Good

The photos from their website does not match their rooms at all. Our room was like a cave, very little light and no actual windows. It lacked basic amenities such as a refrigerator and a microwave. The hotel had no ice at all, so not only was there no refrigerator there was no ice to keep food or drinks cold. It was dirty and bedding was stained. Had to speak with the front office many times for lacking of items. Even the outdoor pools were dirty and the pool siding was falling off into the hot tub. Overall the worst experience I’ve ever had at a hotel, and for that type of money towards a hotel that didn’t seem to care, things falling apart, lack of service and even basic amenities this place is like a catfished motel. I should have reviewed the many reviews on google as I would have never went to this place. This hotel was the worst experience regarding our trip and I am so very disappointed and disgusted that I had spent so much money on a place that does not deserve any rating from AAA. I would never recommend this hotel to anyone.

1
AAA Response
8/9/2023

Hello. We apologize for the negative experience you had during your recent stay. Thank you very much for making us aware of the situation. We will forward this information to the hotel. We appreciate you taking the time to share insights from your stay with us.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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