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Embassy Suites by Hilton Chicago Downtown Magnificent Mile

511 N Columbus Dr, Chicago, IL, 60611

3.6AAA Reviews
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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    Next to Navy Pier. 511 N Columbus Dr 60611. Station: Grand

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Parking

    on-site (fee)

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes. Some: high-speed Internet (fee)

  • Sports & Recreation

    sauna, exercise room

  • Guest Services

    valet laundry, room service

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Upscale style and amenities enhanced with the right touch of service.

ROOM4.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.4
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

The stylish architectural design and dramatic 16-story atrium will impress you upon arrival. Every suite is oversize and features 55-inch TVs and premium, plush-top mattresses. Glass elevators face the open atrium and offer sweeping views of both the beautiful hotel lobby and the nearby cityscape. Some of the best shopping the city has to offer is only steps away on the famed Magnificent Mile. Smoke free premises. 455 units, some two bedrooms. 18 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (5)

3.6Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 12/5/2023
Room Poor
Staff Good
Public Spaces Good
Cleanliness Average
Location Excellent

Housekeeping did not put washclothes or hand towel in room. Sofa was uncomfortable. Seemed like no updating in a number of years.

1
AAA Response
12/5/2023

Hello, as a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us.

Reviewed by Christine Powell on 9/8/2023
Room Good
Staff Poor
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

A pleasant stay had landed on a negative note causing me to rethink staying at a Hilton. The hotel in itself was nice, clean, and had a great breakfast. The stain on our trip was falling for what the checkout desk was selling. He sold us on a cheap trip saying it was a special offer. He didn’t bother to disclose we have to sit through a 2 hour timeshare presentation or that if you’re married, both spouses have to be there. He knew it was intended to be a girls trip but didn’t bother to inform me. Luckily I found out prior to booking the trip and was a like to get a refund due to the circumstances but I’m not happy and neither is the friend who was super excited about it. Beware of great offers!

1
AAA Response
9/12/2023

Hello, Thank you for your review. We are sorry to hear about the trip that was presented to you at the front desk. As a member service organization, your feedback is valuable to us and we appreciate your sharing your experience. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 8/12/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Average
Location Average

Overall it was fine. But considering it’s a Hilton chain I expected a little more. Chairs were ripped. Some had duct tape on them. No concierge and the woman that checked us in has no idea how to get to Guaranteed Rate Field. However the breakfast was good and the reception cocktail time was great. Bartenders were very personable.

1
AAA Response
8/13/2023

Hello, Thank you for your review. As a valued member, your feedback is important and we appreciate your sharing your experience with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 4/20/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent

Amazing customer service at all levels of staff and management. Everyone was friendly and accommodating. The Hot Breakfast and daily afternoon reception were a definite PLUS! I will recommend this hotel to family and friends.

Reviewed by Trusted Customer on 9/8/2022
Room Excellent
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Good

The room was fine, but if you don't know your way around Chicago don't expect any help here. They have no concierge and, while the staff tried to help, they didn't seem to know much. Finding the parking garage was a pain. My son and I only spent one night there and we certainly didn't need a suite. The complimentary breakfast was good.

1
AAA Response
9/12/2022

Hello, We are disappointed to hear the hotel staff was unable to assist you with directions and will share this information with the hotel. Your feedback is valuable to us and we appreciate you taking the time to provide your review. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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