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Hotel

DoubleTree by Hilton Hotel Rochester

1111 Jefferson Rd, Henrietta, NY, 14623

2.3AAA Reviews
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HOTEL RATES STARTING FROM

$142

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    1111 Jefferson Rd 14623

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Dining & Entertainment

    2 restaurants, full bar

  • Room Amenities

    refrigerators, coffeemakers, pay movies, wireless Internet, safes. Some: microwaves

  • Sports & Recreation

    exercise room

  • Guest Services

    valet laundry, airport transportation, room service, area transportation-within 5 mi

  • Terms

    check-in 4 pm

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.4
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This hotel features a spacious atrium lobby filled with live trees. A variety of room types are available, all featuring plush mattresses. Smoke free premises. 248 units. 6 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (3)

2.3Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 7/17/2024
Room Average
Staff Good
Public Spaces Average
Cleanliness Average
Location Good

Toilet barely flushes, they charge you extra to check in before 2pm. Even if the room is ready and available.

Reviewed by Esther Faro on 8/31/2023
Room Bad
Staff Good
Public Spaces Average
Cleanliness Bad
Location Excellent

The hotel was very dirty. Never replaced towels. Even after we asked. Had to go down to lobby and pick up towels everyday. Tried using phone in room to call front desk to get towels and it was full of some kind of liquid all over phone. It was disgusting.

1
AAA Response
9/5/2023

Hello, We are disappointed to hear your stay was unsatisfactory. As a valued member, your feedback is important and we will share this information with the hotel. We thank you for providing your review. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 4/5/2023
Room Poor
Staff Poor
Public Spaces Average
Cleanliness Poor
Location Average

Bed linen was horrible. Comforter dingy, visible stains as well as top sheet, like the bed was just remade with them. After I arrived I requested for extra washcloths, never received them spoke to Anthony. Next morning requested wash cloth’s again, waited a hour and a half still none. Called front desk again young lady stated she gave message to housekeeping , couldn’t believe they didn’t bring them yet, and that she would call me back . Well that never happened. Other party with me went to their car to get something and stopped at front desk for wash cloths. They returned with hand towels, was told I didn’t receive wash cloths due to there not being anymore clean. This hotel is on my DNR list. This hotel is not worth what they’re charging.

1
AAA Response
4/5/2023

Hi, Thank you for sharing feedback regarding your stay. Please know that your insights will help members as they make hotel decisions on AAA.com. In addition, it will help us evaluate our partners. Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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