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HOTEL

Comfort Inn

112 Airport Blvd, Watsonville, CA, 95076

1.0AAA Reviews

HOTEL RATES STARTING FROM

$114

Taxes and fees will be calculated at checkout

AAA Verified Reviews (1)

1.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 6/3/2024
Room Bad
Staff Bad
Public Spaces Poor
Cleanliness Bad
Location Poor

The staff is not customer service oriented: when we arrived we were given two keys that did not work in the room door, when asking them for towels that were missing they said we'd have to wait until the next day for housekeeping (bought some paper towels to hold us over), when carbon monoxide/smoke alarm started chirping every 15 seconds they said we'd have to wait until the next day for maintenance, when we asked to be moved to a different room they said they could not do that even though the hotel was definitely not full (we had to pull the battery out of device and unplug it to make the chirping stop so we could get some sleep), parking lot resealed and striped over a 2-day period, but they never communicated that this work was being done to 3/4 of the lot (we found out when we got back to the hotel later in the afternoon that this work was started and luckily got the last parking spot which was the last 1 out of 12 available), water leak notice taped to the breakfast room of the building the first morning we were there so no breakfast served, desk chair so unstable that husband nearly fell backwards out if it and when we asked for a new chair they said they couldn't give us a new one even though hotel was not full, and there were other smaller problems we could add to this list. Please do not make reservations for anyone at this hotel. It was horrible and not a pleasant experience.

2
Trusted Customer
6/3/2024

AAA Response
6/3/2024

Hello, as a member service organization, your feedback is incredibly valuable. We are sorry to hear that your experience was not what you had hoped, and we will forward this information to the hotel and booking agent. We appreciate you taking the time to share your insights with us.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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