Best Western Plus Glen Allen Inn
8507 Brook Rd, Glen Allen, VA, 23060
HOTEL RATES STARTING FROM
$95
Taxes and fees will be calculated at checkout
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Amenities
Type
Hotel
Location
8507 Brook Rd 23060
Pool
outdoor
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet
Sports & Recreation
exercise room
Guest Services
coin laundry
Terms
pet friendly (call for restrictions/fees.)
AAA Diamond Program
Noteworthy by meeting the industry-leading standards of AAA inspections.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
This small hotel offers traditionally styled rooms; 18 offer efficiency kitchenettes and 3 have jetted tubs. Smoke free premises. 62 units, some efficiencies. 3 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (6)
Thank you for your review.
It was my first trip with my little dog. The clerks answered my questions and were professional, courteous and kind during my visit.
Hello, as a member service organization your feedback is valuable to us. We are happy to hear you had a 5-star stay. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel
Dirty. Elevator reeked of pot. Tub was dirty. There was toothpaste spit on the walls of the bathroom. No soap in the bathroom.
Thank you for your feedback. Your insight will help other members as they make hotel reservations with AAA.
Hello Ernest, We are happy to see you had a 5-star review. Regards, Chuck
Although the employees we encountered at the front desk and for maid service were all polite and helpful, the standards were well below expected. It seemed there was no manager on site. Our heating unit was not able to be controlled in the room, and we became very ill during the night. In the morning we discovered the air filter in the unit was clogged with filth. The carpets at some places in the hotel - a stairwell comes to mind - were obviously not vacuumed recently; in our room the carpets around the perimeter of the room looked dusty. We chose a room with a kitchen but found it had not one utensil, dish or cooking pot/pan. It would have been good to have a heads-up that we needed to bring those things to a room with a "kitchen." The shower was great! But our towels/supplies were bare minimum for two people, and we made reservations and signed in for the three of us. We never had enough towels because even though we asked for more, they were so small and thin that it was hard to manage with what we got, especially because we needed some towels for the kitchen as well. My perception is that this hotel is not well managed for customer satisfaction and should not rate AAA 3 stars until improved. I want to re-iterate that the employees we encountered were responsive to our requests, but my sense was they have not been properly trained - a management issue.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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