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Hotel

MGM Springfield

1 MGM Way, Springfield, MA, 01103

3.7AAA Reviews

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Casino Contemporary Resort Hotel

  • Location

    1 MGM Way 01103

  • Pool

    heated outdoor

  • Dining & Entertainment

    2 restaurants, full bar

  • Room Amenities

    wireless Internet, safes

  • Sports & Recreation

    hot tub, exercise room

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Upscale style and amenities enhanced with the right touch of service.

ROOM3.8
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH4.1
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4.1
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

In the heart of downtown, rooms at this casino hotel boasts fine linen, large walk in shower with rain shower head, and large wall mounted smart TV. Stay Well rooms have extra wellness amenities. In the summer months, inquire about a garden suite which includes a private patio and direct access to the rooftop pool. Smoke free premises. 240 units. 6 stories, interior corridors. Bath: shower only. Accessibility (Call).

AAA Verified Reviews (10)

3.7Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 6/30/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 5/13/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good

The hotel was beautiful. The room was really nice, especially the bathroom! The casino is very small but quaint. The staff was nice and helpful. Really enjoyed the hot tub and pool on the second floor terrace. The surrounding Springfield area is not that great. Sort of run down ... vacant buildings. We only really left the hotel/casino to have dinner next door at the Red Rose Restaurant (great Italian/pizza!). I would definitely stay here again.

Reviewed by Lon Harrigan on 12/21/2023
Room Bad
Staff Average
Public Spaces Bad
Cleanliness Poor
Location Bad

Worst experience ever. First time we had to leave a hotel and not stay the night. Room very dark, not clean, shower head was brown. Took an hour to get into parking garage, and drove around a half hour waiting for a space to open. Took another 45 minutes to get out of the garage when we left.

1
AAA Response
12/21/2023

Hello, As a member service organization, your feedback is valuable. Please know your insights will help other members as they make hotel decisions on AAA.com. Best, Chuck

Reviewed by Trusted Customer on 11/27/2023
Room Average
Staff Poor
Public Spaces Average
Cleanliness Average
Location Average

For starters, the signage outside for the Hotel is non-existent. We had to ask a security person where to go. They admitted they make it hard for first time visitors. You have to park in the ramp and then walk all the way through the casino with bags. There were housekeeping staff talking loudly to each other outside our door at 7am - very inconsiderate. They also charge a 'Resort Fee'. The pool was closed and so were several restaurants. I would hardly consider the place a resort.

Reviewed by Dana Deaboer on 7/21/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Good
1
AAA Response
7/30/2023

Hi Dana, We are thrilled to see you had a 5-star stay! Best, Chuck

Reviewed by Trusted Customer on 5/18/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Average

The rooms were clean and the beds very comfortable.

1
AAA Response
5/26/2023

Hello, We are thrilled to see you left a 5-star review! Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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