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HOTEL

Holiday Inn Columbia Riverfront

909 N HAYDEN ISLAND DRIVE, PORTLAND, OR, 97217

2.5AAA Reviews

HOTEL RATES STARTING FROM

$108

Taxes and fees will be calculated at checkout

AAA Verified Reviews (4)

2.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 9/14/2023
Room Good
Staff Good
Cleanliness Good
Location Excellent

There needs to be better elevator locations. If your room is at the end of a hallway, you have to walk way too far to get to elevator.

1
AAA Response
9/14/2023

Hello, As a valued member, your feedback is important and we appreciate your sharing your experience with us. Kind Regards, AAA Travel

Reviewed by Terry Billedeaux on 8/29/2023

The Holiday Inn didn't accept AAA's room rates and increased it, lot's of extra hidden fees, double charging for my one breakfast I ate at the establishment, and refusing to return any my hard earned money. Next time I'll use a different Hotel!

1
AAA Response
8/30/2023

Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory, and that you had billing issues. If you want to dispute the charges, please send both the confirmation and bill to oregon@aaatravelsupport.com, and our online booking department can investigate. You can also copy AAATravel@aaaoregon.com so our local travel staff can follow up. We appreciate you taking the time to share insights from your stay with us. Regards, David at AAA Travel

Reviewed by Trusted Customer on 10/18/2022
Room Poor
Staff Poor
Public Spaces Poor
Cleanliness Poor
Location Average

Beds were lumpy. Beds were so high one had to jump up to get in them. Carpet in room & hallways was old & worn. Amenities not provided. A bottle of water cost $3.50. In restaurant, every meal was not what we ordered. After 2 meals, we did not eat there again.

Reviewed by Trusted Customer on 8/25/2022
Staff Good
Public Spaces Good
Cleanliness Average

For elderly people one has to walk a long way to get the elevator to a higher floor. We did not have any cleaning crew in our room for the three days we were there.

1
AAA Response
8/26/2022

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us. Regards, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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