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Hotel

Del Lago Resort & Casino

1133 SR 414, Waterloo, NY, 13165

4.5AAA Reviews

HOTEL RATES STARTING FROM

$389

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessFitness CenterHandicap Accessible
  • Type

    Casino Hotel

  • Location

    1133 SR 414 13165

  • Dining & Entertainment

    4 restaurants, also, Portico by Fabio Viviani, see separate listing, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet, safes

  • Sports & Recreation

    game room, exercise room, spa

  • Guest Services

    valet laundry, room service

  • Terms

    check-in 4 pm

AAA Diamond Program

Upscale style and amenities enhanced with the right touch of service.

ROOM4.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4.1
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Guests to this popular resort and casino can order room service with personal iPads in their rooms along with guest requests. The rooms are nicely appointed and include a large TV with streaming. This hotel is set in the beautiful Fingerlakes region and an easy drive from area attractions. If you need even more relaxation, the on site, full-service spa has a place just for you. Smoke free premises. 205 units. 2-6 stories, interior corridors. Bath: shower only. Accessibility (Call).

AAA Verified Reviews (6)

4.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/6/2023
Room Good
Staff Good
Public Spaces Average
Cleanliness Good
Location Good

It was nice, clean, & well maintained

Reviewed by Trusted Customer on 9/13/2023
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Excellent
Reviewed by Trusted Customer on 9/3/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Everything and everyone were excellent!!!!

1
AAA Response
9/6/2023

Hello, thank you very much for taking the time to leave this great review. We love to hear that you had a 5-star stay. Your feedback will provide other travelers confidence with choosing this hotel.

Reviewed by Trusted Customer on 9/1/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Everything was perfect. The only issue was that we were unable to utilize the room safe; it was locked and no staff was there to fix it. We waited in our room for someone to come but it never happened.

1
AAA Response
9/1/2023

Happy to hear you had a 5-star stay! Your insight will help other members as they make hotel reservations with AAA.

Reviewed by Trusted Customer on 6/26/2023
Room Average
Cleanliness Excellent
Location Good

Cleaning staff at food court, in public bathrooms and on the casino floor were very visible and worked very hard to maintain cleaniness. During our visit (Sunday to Tuesday) the number of restaurants in the complex opened were very limited along with limited hours for the food court (which had 3 vendors, 4 including hotdog stand). Not many eating options outside of the hotel within a 10 mile radius. Staff/bell hops were not around to assist with luggage. At check in $75 incidental charge per night. Credit at the end of the stay. Recommend checking out personally at the end of the stay to hand in door keys and review bill.

1
AAA Response
6/27/2023

Hello, Your feedback is valuable to us and we thank you for your review. Kind Regards, AAA Travel

Reviewed by Michael Licata on 5/14/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Very clean and well kept Hotel. Very nice casino as well. No smoking on the premises makes for a very fresh smelling atmosphere. The food was very good as well. Staff were courteous and very friendly and knowledgeable.

1
AAA Response
5/27/2023

Hello Michael, As a member service organization, your feedback is valuable. We are happy to see you had a 5-star review. We appreciate you taking the time to share insights regarding the cleanliness, food, and courteous staff. Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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