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Hotel

Crowne Plaza Orlando - Lake Buena Vista

8686 Palm Pkwy, Lake Buena Vista, FL, 32836

2.8AAA Reviews

HOTEL RATES STARTING FROM

$125

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolFitness CenterBusiness Center
  • Type

    Hotel

  • Location

    8686 Palm Pkwy 32836

  • Eco Certification

    The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state

  • Pool

    outdoor

  • Dining & Entertainment

    restaurant

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    valet laundry, room service, area transportation-Disney & Universal Theme Parks

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.5
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.4
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Located just a short drive from many attractions, the hotel features an attractive pool area that has a slide and a waterfall. Rooms are contemporary in design and include reading lights. Smoke free premises. 200 units. 7 stories, interior corridors.

AAA Verified Reviews (5)

2.8Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 2/4/2024
Room Average
Staff Bad
Public Spaces Average
Cleanliness Average
Location Excellent

Parking fee was never disclosed. You get charged $22.50 for a resort fee that’s supposed to include parking but they tack on an additional $10 a day for parking. Mind you. The front desk person that checked me in didn’t even know I had a vehicle, so they just automatically added it. When I looked at my bill and asked why the 20 dollar difference, a different front desk person explained that it was for parking and provided the required parking pass. So not only did they charged for parking without knowing I had a vehicle but also my car could’ve been towed since they did not give me the proper parking pass at check in. Also their towels are too small

1
AAA Response
3/4/2024

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 1/20/2023
Room Poor
Staff Good
Public Spaces Average
Cleanliness Poor
Location Excellent
Reviewed by Samantha Zucker on 12/23/2022
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent
1
AAA Response
12/28/2022

Thank you for your 4-star review!

Reviewed by Trusted Customer on 10/4/2022
Staff Bad

Without any notification until I got there at 8:30pm, this hotel rebooked me in a different property 20 minutes away. With such poor directions to the other property, that it sent me to a sketchy apartment complex. When I finally found the new hotel, they charged me extra resort fees and a deposit. I will never stay at the Crowne Plaza Orlando again.

1
AAA Response
10/4/2022

Hello, We apologize to hear of your negative experience. Thank you very much for making us aware of the situation. Someone from our Travel team will reach out to you shortly.

Reviewed by Trusted Customer on 8/5/2022
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Pleasant stay , clean hotel , quiet grounds . Near everything like theme parks , restaurants , shopping .

1
AAA Response
8/5/2022

Hello, Thanks for sharing your positive review. We’re happy to see that you enjoyed your stay at Crowne Plaza Orlando - Lake Buena Vista an IHG Hotel. Feedback like yours is valued by other travelers. Ashley – Auto Club Group

Pagination
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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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