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Hotel

Country Inn & Suites by Radisson

105 Alex Ln, Charleston, WV, 25304

3.1AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$101

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterBusiness Center
  • Type

    Hotel

  • Location

    105 Alex Ln 25304

  • AAA Benefit

    Members save 10% or more and earn Choice Privileges points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    hot tub, exercise room

  • Guest Services

    coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This property features a large breakfast area and a nice front porch with rockers. The rooms are appointed tastefully with large task tables to work and big plush beds to sleep. Smoke free premises. 64 units. 3 stories, interior corridors.

AAA Verified Reviews (7)

3.1Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 2/17/2024
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Good
Reviewed by Phyllis Berman on 11/20/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
11/20/2023

Thank you for your review.

Reviewed by Tracey Costa on 11/20/2023
Room Bad
Staff Average
Public Spaces Bad
Cleanliness Poor
Location Good

We called ahead to request late arrival as we were traveling from out of state with two small dogs. We were told there would be a $30 pet fee. However, upon arrival we found out it was $30 per dog!!! We arrived shortly before 12:30am and were assigned a room but keys did not work on the door. Because someone was already renting the room (and was probably sleeping). Got assigned another room…wasn’t terrible, but the door did not shut or lock without lifting the door to secure it. Neighbor across the hall said he had issues daily with his keys and had to get them rekeyed daily. Not impressed!!!!

1
AAA Response
12/6/2023

Hello. As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us.

Reviewed by Trusted Customer on 11/26/2022
Room Bad
Staff Average
Cleanliness Bad
Location Good

The first room assigned had a very dirty carpet. I was wiping down the counters, tv remote, etc. I went into the bathroom. the toilet rim and seat was not clean underneath. The bath tub had hair in it. And, there was hair collected on the bathroom floor behind the door. we asked for another room. the second room had a little cleaner carpet. The fire alarm located in the ceiling was hanging from a wire. And, to our surprise, the shut off valve for the toilet had a small container to collect the leaking water. We did not see it until my husband noticed water on the floor. the bucket was over flowing. why was that not repaired? We will not be staying with this company.

Reviewed by Trusted Customer on 9/26/2022
Room Average
Staff Good
Public Spaces Average
Cleanliness Average
Location Average

Hotel shares small parking lot with another hotel. Parking spaces are very narrow and even with this, finding a space can be difficult late in the evening. Hotel staff is very friendly and rooms are adequate, but because of parking I will not return.

1
AAA Response
9/26/2022

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 8/12/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good

The staff was very friendly and helpful regarding where to eat and what to see!

1
AAA Response
8/12/2022

We’re grateful that you took the time to share your feedback and happy to see that you had a 5-star stay at Country Inn & Suites by Radisson Charleston South . Sharing your experience will make choosing this hotel easier for other travelers. Jennifer – Auto Club Group

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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