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Hotel

Canopy by Hilton Memphis Downtown

164 Union Ave, Memphis, TN, 38103

3.8AAA Reviews
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HOTEL RATES STARTING FROM

$168

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap Accessible
  • Type

    Hotel

  • Location

    164 Union Ave 38103

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Parking

    valet only

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet, safes

  • Sports & Recreation

    bicycles, exercise room

  • Guest Services

    room service

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM4.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.6
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.7
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This property is located in the heart of the city where all the action lies. The famous Beale Street is just a couple blocks away. Most of the guest rooms feature walk-in showers. Smoke free premises. 174 units. 5 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (4)

3.8Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 6/28/2023
Room Average
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Good

The room didn't seem to be complete when I got to the room. Water carafe was missing, & there were not enough towels. After multiple attempts to get the TV remote to work, I called the front desk & they sent their "engineer" to my room. He quickly noted that the remote was the wrong one for the TV. There was a bag advertising a $5 breakfast delivered to your room. When I called about it, I was told that they weren't doing that as they "didn't have all the items " for it so it was not available. Hard to believe as it only offered yogurt, coffee and fruit. The hotel mixed up my reservation. They had me checking out after 2 nights, not the 5 nights I had booked. I had to go down to the front desk and show them the email I received. Thank goodness I had the email from AAA confirming my 5 night stay. I did like the walk in shower.

1
AAA Response
7/7/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 4/15/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 10/31/2022
Room Poor
Staff Average
Public Spaces Poor
Cleanliness Poor
Location Excellent

Hotel is a 3 star at best. Not very clean and maintained in the restaurant and public areas. Restaurant service extremely slow. Hotel room not cleaned well, dusty and dirty floors. Valet parking over priced at $30 per night. Public parking available within 1/2 block much cheaper.

Reviewed by Trusted Customer on 8/31/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good

The hotel is clean, beautiful, and the staff is great. We really enjoyed our stay. That said, it is a bit noisy since it's so close to Beale St so at night, downtown memphis is noisier thatn we preferred.

1
AAA Response
8/31/2022

Hello, we’re happy to hear that you had a pleasant experience at Canopy by Hilton Memphis Downtown. Thank you for taking the time to leave a review.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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