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Hotel

Best Western Plus Waterville Grand Hotel

375 Main St, Waterville, ME, 04901

3.4AAA Reviews

HOTEL RATES STARTING FROM

$141

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    375 Main St 04901

  • Eco Certification

    The Maine Environmental Leader Green Certification Program recognizes lodgings working to reduce their energy use and carbon footprint, minimize waste, and use safer alternatives to toxic cleaning products

  • Pool

    heated indoor

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM2.7
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.6
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.5
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Comfortable bedding for a good night's sleep and an oversize granite bath countertop are welcome when preparing for the day. Unwind at the fitness center or in the salt water lap pool. Smoke free premises. 138 units. 3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (5)

3.4Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 9/21/2023
Room Excellent
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Excellent

I have stayed at this property several times since 2012. We held our wedding reception here in 1982 and our 30th anniv in 2012. Never a problem until Aug. 31, 2023. Soon after check in, dogs started barking. It was still early and I thought that as long as things quiet down by bed time this would work. I would say that by 8-9pm the floor was quiet. However, the barking began again around 2AM, 4AM and 6:30AM. Needless to say, sleep was broken and not what I have come to expect from the Waterville Best Western. You might be wondering why I didn't call the front desk immediately after the 2AM waking. After decades of travel and staying in facilities across the US I've learned that sometimes when you shake the bee's nest you get stung. Not all humans are apologetic and understanding. Especially when it comes to their pets or if there has been alcohol involved. I've found that the best way to address these types of issues is to either be willing to leave the property for another property or to address the concern in the manner I am now. I emailed and sent mail by USPS to the general manager asking for 50% credit on the room. As of this review I have not heard from anyone so I have given the issue to my credit card company. In my opinion, not responding at all, is a poor business practice.

Reviewed by Donald a Loud on 8/31/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Excellent

Best western Waterville, Maine Hotel is located right off I-95 next to restaurants and Wal-Mart, downtown is about two miles away. Room is good size and clean with A/C, desk, TV, frig and microwave. A/C is controlled by wall thermostat and keeps room at constant temperature. Room is nice but bed is very soft and old and broken down on one side. Bath is small and cramped, only one electric outlet, there is no powered vent and floor becomes slippery when exiting shower. Included breakfast is in hotel restaurant with only three choices which is served by restaurant staff. Rooms at this hotel are more expensive than average for this class of hotel.

1
AAA Response
9/6/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 7/3/2023
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Good

Some of the items in the room needed repair & it was a little overpriced BUT loved the restaurant on the premises. The complimentary breakfast excellent & ate at the restaurant the night before th or a delicious meal

Reviewed by Trusted Customer on 5/27/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good
1
AAA Response
5/30/2023

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. Regards, Chuck

Reviewed by Trusted Customer on 11/5/2022

Only problem I saw was that the outside door in the rear part of the hotel where we entered did not lock.

1
AAA Response
11/8/2022

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us. Regards, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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