Best Western Plus Riviera
15 El Camino Real, Menlo Park, CA, 94025
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Amenities
Type
Hotel
Location
Adjacent to Stanford University. 15 El Camino Real 94025
Pool
outdoor
Dining & Entertainment
nearby
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet
Sports & Recreation
exercise room
Guest Services
valet and coin laundry
AAA Diamond Program
Comprehensive amenities, style and comfort level.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
With its convenient proximity to Stanford University, this hotel offers a variety of comfortable guest rooms and a daily hot breakfast. The outdoor pool area is a nice place to relax. A small table and chairs outside each room offers a place for morning coffee or an afternoon glass of wine. Smoke free premises. 37 units. 2 stories, exterior corridors. Accessibility (Call).
AAA Verified Reviews (1)
This hotel is a basic hotel, not a Best Western Plus. The updates that were done were not well planned. We had planned on being there for 14 nights while my son was hospitalized at Stanford Medical. The hotel advertises that they are .25 miles from Stanford Medical, it is really 1.2 miles to the hospital. The AC in the room was placed under the bathroom sink and cold air directed to the floor and the floor was so cold you could not stand at the sink or counter. The shower had no water pressure and the road noise was awful. Housekeepers were the only staff that seemed helpful. The desk staff had little to no knowledge on how to help with transportation other that suggest Uber/Lyft or maybe the bus. The "breakfast" was done in a tiny little area and there was not much of a selection. The oatmeal was like soup every day. We left after 5 nights and had to fight for a refund.
Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us, and are sorry to hear about the noise, equipment and front desk issues during your stay. I hope your son is doing better. Regards, David at AAA Travel
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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