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Hotel

Best Western Plus Riviera

15 El Camino Real, Menlo Park, CA, 94025

2.0AAA Reviews

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    Adjacent to Stanford University. 15 El Camino Real 94025

  • Pool

    outdoor

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

With its convenient proximity to Stanford University, this hotel offers a variety of comfortable guest rooms and a daily hot breakfast. The outdoor pool area is a nice place to relax. A small table and chairs outside each room offers a place for morning coffee or an afternoon glass of wine. Smoke free premises. 37 units. 2 stories, exterior corridors. Accessibility (Call).

AAA Verified Reviews (1)

2.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 6/26/2024
Room Poor
Staff Poor
Public Spaces Poor
Cleanliness Good
Location Bad

This hotel is a basic hotel, not a Best Western Plus. The updates that were done were not well planned. We had planned on being there for 14 nights while my son was hospitalized at Stanford Medical. The hotel advertises that they are .25 miles from Stanford Medical, it is really 1.2 miles to the hospital. The AC in the room was placed under the bathroom sink and cold air directed to the floor and the floor was so cold you could not stand at the sink or counter. The shower had no water pressure and the road noise was awful. Housekeepers were the only staff that seemed helpful. The desk staff had little to no knowledge on how to help with transportation other that suggest Uber/Lyft or maybe the bus. The "breakfast" was done in a tiny little area and there was not much of a selection. The oatmeal was like soup every day. We left after 5 nights and had to fight for a refund.

1
AAA Response
6/26/2024

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us, and are sorry to hear about the noise, equipment and front desk issues during your stay. I hope your son is doing better. Regards, David at AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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