Best Western Plus Kendall Hotel & Suites
8560 SW 124th Ave, Kendall, FL, 33183
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Amenities
Type
Hotel
Location
8560 SW 124th Ave 33183
Pool
heated outdoor
Dining & Entertainment
nearby
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes
Sports & Recreation
hot tub, exercise room
Guest Services
valet and coin laundry
Terms
check-in 4 pm
AAA Diamond Program
Noteworthy by meeting the industry-leading standards of AAA inspections.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
Located just off the Turnpike near a popular shopping area, the hotel's rooms are relatively modest but offer comfortable beds and seating. The pool area is adjacent to the parking lot, but well-maintained foliage shields guests from prying eyes. Smoke free premises. 120 units. 5 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (4)
Close to main streets but quiet Clean Breakfast had espresso machine
Front office person provided superior customer service by checking to see if our room was clean and ready and allowing us to check in early so we could leave our baggage in our room. The hotel's breakfast was excellent - my son loved the hot chocolate. The housekeeping maid was friendly and quickly got us an extra towel when we requested it.
Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.
After reading multiple online reviews, we were very excited for our stay at this property, but we were disappointed to encounter multiple issues, some more problematic than others, during our stay. 1) Apathetic front-desk staff. I encountered three different individuals working at the front desk over the course of our 3-night stay, and every single one was unfriendly, barely provided the minimum expected level of service, and didn't seem to care about poor customer experiences. 2) Multiple medical patients roaming the hallways, some of them dripping blood on the floors. There must be a nearby outpatient surgical facility that sends patients to this hotel to recuperate after surgery. This, in itself, is not an issue, but when you walk through the hallway or get in the elevators, and you see patients in robes walking slowly while blood fills containers dangling from tubes around their ankles, it creates an uncomfortable situation for non-medical guests. Additionally, one day when we entered the elevator, there were drips of blood on the floor. I went to the front desk to tell the staff, but they were hardly surprised. They just said "oh, we will take care of that". Customers were alarmed, but the staff didn't acknowledge that or apologize. 3) Issue with dirty sheets in sofa bed. The night we checked in, we opened the sofa bed to find brown bugs or specks of dirt in the sheets, along with some hairs. It was clear that the sheets had not been changed since the last guests used the sofa bed sheets. I went to the front desk to explain this. The manager on duty said, "I can't give you a different room because we are sold out, but I will get you some sheets and let our manager know tomorrow." Nobody offered to change the sheets. We were expected to do this ourselves. The manager never reached out to apologize or offer any compensation/refund, etc. 4) The ice machine on our floor ran out of ice on day 2 of 4, and never was refilled by the time we left. 5) The hotel ran out of pool towels early morning one day, and they kept telling us, every time we checked, that the towels would "be here soon". Finally, after 7 hours, there were more towels available. In addition to not having the towels, each staff person we talked to seemed to have a different story. The front desk told us to ask housekeeping. Housekeeping told us they didn't have any and sent us to the front desk. Overall, a very disappointing stay, even more disappointing since we had read fabulous reviews prior to choosing this hotel.
Hello. Thank you very much for taking time to supply feedback about your recent stay at Best Western Plus Kendall Hotel & Suites. We’re disappointed to hear about your negative experience. We have forwarded this to our hotel team for review and have asked them to reach out to you directly.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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