Skip to main content
Hotel

Best Western Plus Heritage Inn

10521 East Frwy, Houston, TX, 77029

2.4AAA Reviews

HOTEL RATES STARTING FROM

$88

Taxes and fees will be calculated at checkout

Exclusive Benefits for AAA Members

Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA/CAA Preferred™ Best Western Rewards Program

Not a AAA Member? JOIN NOW

Amenities

Wireless Internet AccessSwimming PoolFitness CenterBusiness Center
  • Type

    Hotel

  • Location

    10521 East Frwy 77029

  • Pool

    outdoor

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.8
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.9
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Modern, spacious rooms offer you a comfortable workspace and a cozy chair and ottoman where you can rest easy after your busy day. The complimentary hot breakfast includes eggs, sausage and bacon. Smoke free premises. 62 units. 3 stories, interior corridors.

AAA Verified Reviews (5)

2.4Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 2/18/2024
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Poor

The hotel is fine for a night's stay. The location is a little iffy, but the hotel is clean and well-kept.

Reviewed by Shaneal Simpson on 1/17/2024
Room Bad
Staff Bad
Public Spaces Average
Cleanliness Bad
Location Average

The room had roaches. The manager “Jan” or Jen refused to comp our 1 night stay even though we had video proof of the infestation and notified the front desk guy as soon as we realized. Also the elevator is an incident waiting to happen you can hear every nut and bolt in there as it creaks.

Reviewed by Jonathan Chambliss on 1/5/2024
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average
1
AAA Response
1/19/2024

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 1/5/2024
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Bad

The hotel was horrible from the area, to the staff, to the bugs. I only booked this hotel because AAA had it listed on their AAA best of inspected clean only section. Needless to say the hotel was far from the expectations AAA set them to I only stayed at the hotel roughly 40 minutes when I saw this bug. I requested a refund and left and will not be booking again.

Reviewed by Vincent Davis on 4/9/2023
Room Average
Staff Poor
Public Spaces Average
Cleanliness Average

Room was on the front side of the building roughly 70 yards from Interstate 10...lots of traffic noise on the front side. Rooms aren't cleaned daily. The breakfast sucked!

1
AAA Response
4/13/2023

Hello, As a member service organization your feedback is valuable to us. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Pagination
of1

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

THE VALUE OF TRIP CANVAS

Travel Like an Expert with AAA and Trip Canvas

Get Ideas from the Pros

As one of the largest travel agencies in North America, we have a wealth of recommendations to share! Browse our articles and videos for inspiration, or dive right in with preplanned AAA Road Trips, cruises and vacation tours.

Build and Research Your Options

Save and organize every aspect of your trip including cruises, hotels, activities, transportation and more. Book hotels confidently using our AAA Diamond Designations and verified reviews.

Book Everything in One Place

From cruises to day tours, buy all parts of your vacation in one transaction, or work with our nationwide network of AAA Travel Agents to secure the trip of your dreams!

BACK TO TOP