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Hotel

Best Western Plus Executive Residency Carlsbad

2601 Patrick St, Carlsbad, NM, 88220

3.3AAA Reviews

HOTEL RATES STARTING FROM

$180

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Extended Stay Contemporary Hotel

  • Location

    2601 Patrick St 88220. (922 S 1st St, ARTESIA)

  • Pool

    heated indoor

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet, safes. Some: high-speed Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.5
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.1
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.2
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This extended-stay lodging, opened in Fall 2023, features contemporary public areas, large rooms and kitchens with full-size refrigerators and smooth top stoves. Electric car charging stations are available. Smoke free premises. 78 units, some kitchens. 4 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (3)

3.3Reviews are provided by verified customers
POWERED BY
Reviewed by S Harral on 7/29/2024
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Average

Th staff were nice. Reported to the morning desk attendant: floor pan in the shower was cracked really bad. Housekeeping should have reported it months ago. The provided dispensers that had the soap, etc for the shower were just laying on the handicap bar, not secured to the wall. The fire door on floor 3b stair case across from laundry room was broken to the point there was a gap rendering it useless as a fire door. Very inconvenient to enter the hotel property unless you go through the business driveway that skirts it. Full of potholes, some surprisingly large and deep. I realize you are an executive residency but you need better signage directing people to the parking lot without going through the business that refuses to maintain their driveway.

1
AAA Response
7/30/2024

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay despite the bathroom equipment issues and the potholes in the driveway. We appreciate you taking the time to share insights with us. Regards, David at AAA Travel

Reviewed by Trusted Customer on 3/9/2024
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

The hotel is less than a year old. I would say that the room and public areas were simple and clean. It took us 3 tries to find the drive to the hotel. There is no street sign and the road is bare dirt/gravel until you get to the hotel parking area with a narrow crossing over the railroad track. Although clean, the finishing of the room was completed poorly and may age the hotel quickly. The caulk around the tub is already showing wear and staining and there is gray floor grout slopped along the the wall giving a feel of dirtiness. The toilet rocked as you sat down and obviously wasn't sealed to the floor (felt a bit like a rollercoaster and gave us a laugh). We used the pool area and it was fine. The breakfast was as expected for a Best Western and served our needs. The TV during breakfast was very loud on a sitcom (the desk staff was watching it), better to have news and lower volume. We were going to Carlsbad Cavern and the hotel location was perfect for this trip.

Reviewed by Trusted Customer on 1/17/2024
Room Good
Staff Average
Public Spaces Good
Cleanliness Average
Location Poor

Hotel was hard to get to from main hwy. It is located in a industrial section of town so views were not interesting. Upon my arrival, which was pre-paid, I had to provide a credit card for incidentals? and my drivers license to prove it was me. There was a mix up with room type but manager resolved but kept telling me I could have saved a bunch of money if I had used them directly. I also was charged for a room again and have never gotten my initial payment back from AAA. There was yet another mixed up and my reservation only was made for 1 night. After a day of sightseeing, we returned only to find we had been locked out of our room. After some discussion with staff, we were allowed to stay in our room for another night, of course payment was required. When we got into the room, we found that staff had been through our possessions and moved them around. It was late and we were tired so we did not confront staff. My longtime affection of Best Western is done. I will stay at other brands from now on.

1
AAA Response
1/19/2024

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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