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HOTEL

Baymont Lubbock Downtown

601 Ave Q, Lubbock, TX, 79401-2613

1.0AAA Reviews

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AAA Verified Reviews (3)

1.0Reviews are provided by verified customers
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Reviewed by Christopher Rose on 8/22/2023
Room Bad
Staff Excellent
Cleanliness Bad
Location Good

You really don’t want a room here. Run down. Not clean. Spend a bit more for a room. You’ll be glad you did.

Reviewed by Ty on 5/17/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Bad

The only Bright spot was one of the Housekeepers. All the rooms were being turned over due to Graduation weekend. The first room's door key card didn't work and that should have been our first clue seeing that the door had been kicked in. When did get another room, on the way we saw that a housekeeper was sweeping a carpet with a broom, and on getting into our room it wasn't ready. The bright spot was the one housekeeper on the floor, She went to get new linens and blankets for us. We stripped the bed to help and to my Horror, it looked like a scene straight out of CSI. To say the least, photos of the property did not reflect any of the property and the room. There are a number of other issues, we faced with this property, that led us to be Extremely disappointed and if we could get our money back, that would only begin to take the sting out of the experience we had for the joyous occasion we were there to celebrate

Reviewed by Trusted Customer on 11/2/2022
Room Bad
Staff Good
Public Spaces Bad
Cleanliness Bad
Location Bad

The pictures online are not actual photos of the hotel itself! The hotel is old, run down, and sketchy. I did not feel safe and being pregnant I was not going to risk it by staying there. I walked into my room to find trash, the toilet had been used because no one bothered to flush and left their evidence in the trash. The bed was covered by one flat sheet. The room had not been cleaned. I was able to cancel my reservation and get my money back without any issues. That was the only good thing about this whole situation. I wouldn’t give a single star if it would let me.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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