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2.7AAA Reviews

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AAA Verified Reviews (6)

2.7Reviews are provided by verified customers
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Reviewed by Trusted Customer on 7/31/2023
Room Good
Staff Good
Public Spaces Excellent
Cleanliness Excellent
Location Good

Given wrong room at first and only one was handicap room. I was told they did have a confirmed reservation made a month ago. Found a pending charge on my credit card of over $1,100 the next morning that I was glad I saw and had to call the desk. I was told it was a glitch. The mattresses in the room we were in need to be replaced. When you have two people it felt like I was rolling into the middle all the time. To their credit the hot breakfast was amazing and stocked well.

1
AAA Response
8/2/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 3/1/2023
Room Average
Staff Average
Public Spaces Good
Cleanliness Average
Location Poor

room was just "ok". had a smell of maybe cleaning solution.

Reviewed by Trusted Customer on 2/3/2023
Room Average
Staff Average
Public Spaces Bad
Cleanliness Bad
Location Bad

Worst hotel ever. Filthy public restroom, disgusting pool, large room (which was the only positive), badly in need of paint and rehab. Leaky shower. Noise, all night long - from pipes, heating system, rooms above and beside. Cannot believe they were even listed on your website.

1
AAA Response
2/3/2023

Hello, Thank you for the feedback regarding your stay. Your feedback helps us to evaluate our partners. It will also help other members as they make hotel decisions on AAA.com. Best, Chuck

Reviewed by Trusted Customer on 12/19/2022
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good
1
AAA Response
12/21/2022

Thank you for your 3-star review!

Reviewed by Barbara Mcelroy on 10/20/2022
Room Average
Staff Average
Public Spaces Average
Location Poor

Hard to find after getting off interstate. In need of some modernization. Could not get a wake up call. No clock in room.

1
AAA Response
10/24/2022

Hello. Thank you very much for taking the time to leave a review about your recent stay at Comfort Suites Brunswick. We hate to hear that your experience did not match your expectations. Your feedback will help other travelers as they make informed booking decisions.

Reviewed by Kevin Blash on 7/16/2022
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Good

The Staff and accommodations were good. The room was not ready at the time indicated.

1
AAA Response
7/18/2022

Hello Kevin, we’re grateful that you took the time to share your feedback. Sharing your experience will make choosing this hotel easier for other travelers. Jennifer - Auto Club Group

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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