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1.0AAA Reviews

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$126

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AAA Verified Reviews (1)

1.0Reviews are provided by verified customers
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Reviewed by Trusted Customer on 7/26/2023
Staff Average
Public Spaces Average
Location Average

Arrived to find hotel overbooked. In addition to not having my room, they were also unable to help me get lodging at one of the other 4 or so la Quinta’s in Lubbock, let alone other Wyndham hotels. I had driven I had been on the road for 12 hours from Colorado,, part of it through a thunderstorm, with two six year olds and my elderly father only to find myself in the la Quinta parking lot calling hotels to try to find one that wasn’t sold out at 11;45 on a Saturday night. I can handle the computer glitch that allowed them to overbook, but to not help me find a place elsewhere was unacceptable. I’ve been in the service industry over 30 years and I’m usually pretty empathetic, but because of this situation I’ll never stay at another la Quinta. I’m *still* waiting for my refund!

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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