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Hotel

Comfort Inn & Suites Virginia Beach/Norfolk

5808 Burton Station Rd, Virginia Beach, VA, 23455

2.5AAA Reviews
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Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    5808 Burton Station Rd 23455

  • AAA Benefit

    Members save 10% or more and earn Choice Privileges points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry, airport transportation

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM2.8
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4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.7
0
1
2
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4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.5
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1
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4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Nestled on a "secret route" to the airport, this hotel offers large guest rooms decorated in a traditional style and a cozy hearth lobby. Smoke free premises. 67 units. 5 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (2)

2.5Reviews are provided by verified customers
POWERED BY
Reviewed by Nadiyah on 8/2/2023
Room Poor
Staff Good
Public Spaces Average
Cleanliness Average
Location Good

Wasn't the cleanest, the ac in my room did not work properly as it could not be adjusted and appeared broken. The shower was also broken because the metal piece would not stay up and was rather loose. The pool wasn't very clean,noticeable stains in the pool. I saw what I believe to be bed bugs on one of the pillows. Sheets weren't very clean there were black specs and particles under the comforter & on the sheets. Customer service was decent and rather noteworthy. I dislike the fact that the AAA website did not list tourism tax, quoting me several dollars less than what I actually paid. The hotel held a one day's total + tax the day prior to my arrivals then charged me the full total in addition to the prior day's amount + authorized anoth $70 extra for what they say proves I could pay for the room...? It was rather annoying & none of this was communicated with me. One of the better things about the hotel, for me was the location as it's close to the outlet, which was great & it's in close proximity of several restaurants.

1
AAA Response
8/2/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 4/29/2023
Room Poor
Staff Poor
Public Spaces Poor
Cleanliness Poor
Location Average

Run down. Charge a security deposit without my consent or knowledge.

1
AAA Response
5/2/2023

Hello, As a member service organization your feedback is very valuable to us. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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