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Hotel

Best Western Plus Newport News Inn & Suites

500 Operations Dr, Newport News, VA, 23602

3.3AAA Reviews

HOTEL RATES STARTING FROM

$136

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterBusiness Center
  • Type

    Hotel

  • Location

    500 Operations Dr 23602

  • Pool

    outdoor

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    hot tub, exercise room

  • Guest Services

    coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM2.5
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.7
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Sitting well back from the main road on a quiet lot, this hotel is in a busy retail and dining corridor. Smoke free premises. 65 units. 3 stories, interior corridors.

AAA Verified Reviews (7)

3.3Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 3/1/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 2/14/2024
Room Bad
Staff Average
Public Spaces Average
Cleanliness Bad
Location Average

Mildew smell in the rooms, bed sagging, roaches., and hair. Complain to the front desk about roaches in the room, offered a second room smelled like mildew. Nope, I left!!!

Reviewed by Trusted Customer on 10/25/2023
Room Poor
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent

Clean and looks nice. Paper thin walls so could hear the slightest sound from next door. Our towel rack fell off the wall. Companions rooms toilet seat was broken. Heard a number of guests tell of things broken in their rooms. Staff was very helpful and responsive so give them 5 stars.

Reviewed by Trusted Customer on 6/24/2023
Room Excellent
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

I only stayed only one night because of vehicle issues. The room was large and appeared newly decorated. The lounge area also appeared newly decorated. The breakfast buffet missed nothing. They covered it all. The room was one of the cleanest I have ever patronized. The television programming is also the best I have ever experienced. I watched channels I never heard of or realized they even existed. You cannot get bored. However, the television has to be operated using two remotes and a wire antenna. If they resolve this problem, I would rate this with 5 stars vice 4. Last but not least is Abbey. She is the front desk clerk that I checked in with. She is kind, courteous, and has a sweet demeanor. When I called the front desk to inquire about the television because initially I was only able to get one channel, she did not hesitate to come up to the third floor at lightning speed to resolve the issue.

Reviewed by Trusted Customer on 6/20/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

Our room was clean, breakfast was very good.

Reviewed by Trusted Customer on 5/22/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Happy, courteous staff, decent breakfast, everything clean and carefully maintained. No hair dryer, but I didn't need it. Temperature and air fan easy to adjust. Near restaurants and attractions.

1
AAA Response
5/22/2023

Hello, as a member service organization your feedback is valuable. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights from your stay with us.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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