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Hotel

Best Western Plus Franklin Square Inn Troy/Albany

One 4th St, Troy, NY, 12180

3.0AAA Reviews

HOTEL RATES STARTING FROM

$312

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap Accessible
  • Type

    Hotel

  • Location

    1 Fourth St 12180. (One 4th St)

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet. Some: microwaves, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM2.6
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.4
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.2
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Steps away from shops, restaurants, and historic downtown. Most rooms are of a modest, classic style, but some upgraded suites are also offered. The corridors are adorned with unique local framed prints for sale by local photographer. Cakes, doughnuts or beignets are offered daily in the lobby. The delightful breakfast room features a pancake machine, parfait machine, and a digital coffee machine for variety. The property is dog friendly and has overflow parking lots available across the street. Smoke free premises. 86 units. 3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (2)

3.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 8/14/2023
Room Excellent
Staff Good
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Good service, nice room. Did not like 4PM check-in when most hotels do 3, especially when the card in the room still says 3.

Reviewed by Robert Carden on 10/11/2022
Room Average
Staff Average
Public Spaces Poor
Cleanliness Average
Location Average

We arrived at the Hotel and asked to check in. The Gentleman at the desk said our room wasn’t cleaned yet. This was after 3:00 pm. & we had traveled 6 hrs. to get to Troy to visit our Grandson in College. We returned three more times to find that the room still was not cleaned. We said we would like to cancel our reservation and the Gentleman said we would be charged for cancelling. I asked to speak with a manager and after several phone calls, they said our room would be ready in 15 minutes. The Supervisor had to clean the room herself! Hopefully, the Hotel will get its act together, since many families look to book rooms in the hotel for College visits & other activities. Parking was very difficult, no spaces available. We had to make our own space. They also gave us a handicapped room, which was not necessary for us. The room was very small.

1
AAA Response
10/12/2022

Hello, We are disappointed to hear your stay was unsatisfactory. While staffing shortages is currently an issue throughout the hotel industry, we understand the frustration of your room not being ready during check-in time after a long drive. As a valued member your feedback is important to us and we will share this information with hotel management. We appreciate your taking the time to provide your review. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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