Member Satisfaction Guarantee
Hertz guarantees that the rate and car class, or a higher car class, will be available as reserved, and the vehicle will be clean and in good mechanical condition. Should a problem exist at time of vehicle pick-up, customer should notify the Rental Representative prior to leaving the rental location and it will be corrected.

Exclusive, increased discounts
CAA members receive exclusive discounts from 15% to 20% on Hertz Standard Rates and from 10% to 15% on Leisure and Promotional Rates for rentals in U.S. and Canada. Members receive from 5% to 25% on Hertz International Daily Rates and Affordable Europe Weekly Rates

Free Use of Child Safety Seat
CAA members receive the FREE use of one child, infant or booster seat with every rental, installed by Hertz special trained personnel. In addition to the savings, additional benefits of this special offer are safety, security and convenience. Members can enjoy the safety and security of knowing the Hertz seats are properly maintained and installed. Hertz field personnel have been extensively trained on the proper installation, cleaning and inspection of the car seats and will install the seats in the vehicle. The convenience of using a Hertz child safety seat versus dragging a personal seat along on vacation is a primary consideration. Advance reservations are required and safety seats are subject to availability.

50% discount off SIRIUS Satellite Radio
CAA members receive a 50% discount off the rental fee for SIRIUS Satellite Radio, the Best Radio in Radio. Tune in to original music streams from R & B to classical masterpieces, cool jazz, hot Latin, reggae, rock and country; sports play-by-play, world-class news and the best in entertainment, talk and comedy, especially for women, family and kids, traffic and weather at over 50 Hertz locations in the U.S. . From Howard Stern to Martha Stewart, NASCAR, NBA, NFL, and in between, there’s something for everyone. CAA members receive a 50% discount off the standard $3.00 per day or $15 per week fee plus tax for SIRUS. All Hertz Fun Collection vehicles are equipped with SIRIUS Satellite Radio. Advance reservations are required and SIRIUS is subject to availability.

25% discount off NeverLost
CAA members receive a 25% discount off the rental fee for Hertz’ in-car navigational system, NeverLost. All Prestige Collection vehicles are equipped with NeverLost. Advance reservations are required and NeverLost is subject to availability.

Exclusively in NeverLost, access CAA Diamond ratings on hotels and restaurants plus both written and audio Attraction details. NeverLost provides members the peace of mind of traveling with a companion that can get you where you want to go in the most time-and cost-efficient manner available. CAA members will never be lost again!

No Additional Driver Charge
No charge for additional drivers who are CAA/CAA members, hold a major credit card in their own name and meet standard rental qualifications. Additional drivers who are not members are charged a daily fee of up to $15. Why should you pay for friends that are traveling with you to help with the driving? You shouldn’t, and as a CAA member, you won’t!

No Saturday Night Keep Required
CAA members are not required to keep the vehicle over a Saturday night to qualify for low weekly rates. Leisure and/or promotional weekly rates routinely require that the car be rented over Saturday night. Exceptions may apply on special offers.

No Airline Ticket Required
No airline ticket is required for CAA members to qualify for low weekly rates on local rentals at most airport locations. Frequently, Hertz, and most car rental companies, require that renter have a return airline ticket to qualify for low weekly rates.

Guaranteed Best Rate Available
CAA members will receive the best Hertz rate available at time of reservation by chosen booking channel.

50% discount off Hertz #1 Club Gold on www.caa.ca
CAA members can join Hertz' premier frequent renter program, Hertz #1 Club Gold, at a 50% discount when enrolling on-line only at www.caa.ca. Enjoy the membership privileges at more than 40 major airports around the world...no waiting in line, nothing to sign, your name and car location in lights with the vehicle waiting in a weather-protected #1 Club Gold area. Just get in, show your driver's license at the exit gate and drive away. At over 1,000 additional locations around the world you'll enjoy the faster, easier way to rent a car without the need to ever repeat your rental information again. With a 2 hour advance reservation, your paperwork and vehicle will be waiting at your destination.

Free Unlimited Mileage on Most Rentals
CAA members will receive free unlimited mileage on most rentals. Exceptions may occur in some locations, particularly on specialty vehicles such as SUV’s, mini-vans, etc.

Exclusive Money-Savings Offers
Hertz offers CAA members money-saving promotional offers in club bi- monthly magazine and/or newsletters and in major consumer newspapers and on www.caa.ca. Check each issue of your club publication, your member electronic newsletter, or Current Exclusive CAA Offers” on this site for special offers, e.g., upgrades, $’s off, etc.

Exclusive Upgrade and $’s Off Coupons
Hertz frequently offers CAA members special single and double upgrade coupons as well as dollars off coupons. Coupons or coupon-less offers are available from CAA travel offices, in club publications and on this site.

CAA CDP # must appear on rental agreement to receive discounts and benefits. Benefits do not apply on international rentals. Discounts and benefits are subject to change without notice.

Acceptable Charge Cards
American Express / MasterCard / Carte Blanche / Diners Club / Discover / Hertz Card / JCB / Visa / Optima Amex

Credit cards must have available credit, and debit/check cards must have the available funds, for the estimated amount of rental charges plus up to $200 in order to secure the rental. Eligible debit cards must have Visa or MasterCard logo. Use of a debit card to rent is subject to credit scoring upon arrival at rental location. Stored value/prepaid/gift cards are not acceptable to qualify for rental, however these cards may be used for payment at return.

Please note that at time of rental you will need to present (1) a current driver's license and (2) a valid credit or charge card in the renter's name. At most Hertz locations in the United States, Puerto Rico, and U. S. Virgin Islands, Hertz will allow you to present certain debit/check cards in place of a credit or charge card; use of a debit card to rent a vehicle is subject to review of your credit history. (Note: A confirmation of your reservation does not mean that your debit/check card is acceptable to Hertz.)

Hertz #1 Club Gold
Enjoy the privileges of Hertz #1 Club Gold and as a CAA member, save 50% off the membership fee when enrolling through www.caa.ca. Enjoy the faster, easier way to rent a car at over 1,000 locations around the world. When you become a member, all your rental information is stored — driver's license, preferred credit card numbers, the class of vehicle you prefer, etc. With just 2 hours advance reservation, your paperwork and vehicle will be awaiting your arrival. When you arrive at any of the more than 40 Hertz #1 Club Gold canopy location in major U.S. airports, simply find your name and car on a lighted marquee, drive to the exit gate, and show your driver's license. No line, no agreements to sign . . . just get in and go! And where the canopy service is not available, you still avoid counter lines. Just show your driver's license, pick up your keys and a preprinted rental agreement at the designated Gold Area at the counter and proceed to your vehicle. Minimum age for enrollment in Hertz #1 Club Gold is 25(exceptions apply)

Covered Rental and Return
Rain, sleet, or snow can make returning a rental car a battle with the elements. Enjoy the convenience of renting and returning your Hertz vehicle in the comfort of a weather-protected area. When you return, a Hertz agent will be waiting to give you an Instant Return receipt before you even leave your vehicle. At many Return Centers, a Hertz Easy Access bus will speed you to your terminal.

Hertz Instant Return & Express Return
Running late? Hertz offers credit card customers the convenience of Instant Return at most major airport locations. You'll get a finalized receipt before you even leave the car. You'll avoid counter lines and be on your way in minutes. In addition, credit card customers can simply note on the rental folder the vehicle mileage, gas gauge reading and whether fuel was purchased at time of rental. Then time stamp the folder and deposit in the convenient Express Return box in the car return area or on the Hertz courtesy bus. Rental charges will be applied to the charge card you present at time of rental, and a copy of the charges will be mailed to you the next business day.

Emergency Roadside Assistance
Each vehicle is serviced and cared for individually to make sure that every Hertz car always looks and performs like new. Frequent inspections and a thorough maintenance program also help keep Hertz cars safe and trouble-free.

Occasionally, however, something may occur and your Hertz rental car may need service while you're traveling. If you need help 24 hours a day, 365 days a week, just dial 1-800-654-5060 from anywhere in the United States or Canada, and a representative of the Hertz Emergency Roadside Assistance Center will make arrangements for you to be on your way with as little down time as possible. 24 Hour Roadside Assistance is another service Hertz provides to help make certain that your trip runs smoothly from the minute you pick up your keys until you drop off your car and head for home.

NeverLost®, Hertz' in-car navigational system
At many U.S. and Canadian locations, enjoy the convenience and security of Hertz' in-car navigational system, NeverLost. Mounted right in your vehicle, a video console shows you exactly where you are at all times. It can calculate your best route to any address you request; from hotels, restaurants, businesses, and attractions to your Aunt Millie's house. It guides you with turn-by-turn commands as you drive along your route — using on-screen turn icons as well as audible voice prompts, so you can keep your eyes on the road. You'll never be lost again! Neverlost also exclusively features the CAA Tourbook® ratings for hotels, restaurants and attractions.

CAA members receive a 25% discount off the use of NeverLost in U.S. and Canada.

State-of-the-Art Low Floor Shuttle Buses
If you think airport courtesy buses are all alike, you haven't seen the new Hertz Easy Access bus available at many Hertz airport locations. The low-floor design means there's only one short step to climb, so you board the bus more easily — especially with luggage or small children. An electronically operated ramp provides easy wheelchair access. Doorways are extra-wide, aisles are wider and roomier, and a handy waist-high luggage rack eliminates the need to reach up for overhead luggage. It's a welcome relief for anyone carrying heavy bags or traveling with small children.

Services for Physically Challenged
Hertz provides a wide range of special services to make traveling easier and more convenient for physically challenged customers.

• Accessible Parking - All Hertz U.S. locations provide designed accessible parking at return areas. Customers are asked to bring there International Symbol of Access (ISA) parking credentials with them.
• Easy Access Bus - Customers using wheelchairs will enjoy Hertz' Easy Access bus which provides an electrically operated ramp, as well as two ADA-compliant wheelchair positions. Wider doors, spacious aisles and waist-high luggage racks are also designed to make traveling easier and more comfortable.
• Hand Controls & Spinner Knobs - At most U.S. locations, Hertz offers vehicles equipped with hand controls (left or right-hand controls) and steering wheel spinner knobs are available at no additional charge.
• Telephone Service for the Hearing Challenged - the Hertz Worldwide Reservation Center can be contacted using the Telephone Device for the Deaf (TDD). Just call toll-free 1-800-654-2280.
• Drivers for the Visually or Physically Challenged - Drivers who hold a valid and acceptable driver's license and are at least 25 years of age may be permitted to drive a Hertz car rented by a person who is visually or physically challenged and does not drive. Certain restrictions may apply, check for details at time of reservation.

Hertz Green Collection
Hertz is committed to saving the environment. With the Hertz Green Collection, you can drive economically and do something good for the environment at the same time. You can reserve the Toyota Prius Hybrid or the exact make and model of any of the vehicles in the Green Collection, like the Ford Fusion, Toyota Camry, Buick LaCrosse, Hyundai Sonata, and the Subaru Outback. There are nearly 35,000 cars in the Green Collection and all have an EPA highway fuel efficiency rating of 28 miles or more per gallon. And most cars carry EPA's SmartWay certification which indicates lower emissions of air pollutants and greenhouse gases. Reserve, conserve, preserve.

Hertz Prestige Collection
Hertz offers a new level of luxury car rental service with the Hertz Prestige Collection, an exclusive program that combines several makes and models including Jaguar, Land Rover, Thunderbird, Lincoln and Volvo, with Hertz' exclusive customer services. The Prestige Collection is available in 38 U.S. markets and 3 Canadian locations including:

Albuquerque, Atlanta, Baltimore, Boston, Charlotte, Chicago, Cleveland, Dallas, Denver, Detroit, Ft. Lauderdale, Ft. Myers/Naples, Houston, Jacksonville, Las Vegas, Los Angeles, Minneapolis, Nashville, New York Airports, Manhattan (2), Miami, Orange County, CA, Orlando, Philadelphia, Phoenix, Portland (OR), Raleigh, Salt Lake City, San Diego, San Francisco, Seattle, St. Louis, Tampa, Washington, DC and West Palm Beach. In Canada, the program is available in Vancouver, Montreal and Toronto.

CAA member discounts apply to Prestige Collections rental rates.

Below are the quality service components offered with the Hertz Premier Collection program:

• Ability to reserve specific models of Jaguar, Land Rover, Lincoln and Volvo
• Dedicated, on-site staffing will be available to answer questions and assist customers
• Free pick-up and return from suburban hotels and resorts within a 15 mile radius of Hertz
• Vehicles are parked in a weather protected, identified area
• Special area at hertz.com for information on the Collection vehicles, services and locations
• Expedited return service
• Complimentary NeverLost®, Hertz' in-car navigational system in all HPC vehicles
• One year fee-waived membership in Hertz #1 Club Gold®
• CAA Hertz #1 Club Gold member, when reserved by phone with a Hertz reservation agend, you can arrange to have Driving Directions ready and waiting in your Prestige vehicle.

Hertz Fun Collection
The Hertz Fun Collection offers a unique line of fun, sporty cars that can turn a regular car rental into an exciting driving experience. Featured vehicles are:

Fun Collection vehicles are equipped with SIRIUS Satellite Radio.

As with vehicles in the Hertz Prestige Collection and Hertz’ Brand and Model Reservability Program, every brand and model in the Fun Collection can be specifically reserved and guaranteed.

Affordable Europe - The Best of Europe in One Package
The Hertz Affordable Europe Program brings you special savings for your leisure rentals all across Europe.

Hertz is your passport to Europe with advantages like:

• Guaranteed low, competitive rates
• Free unlimited mileage
• No charges for cancellations
• 24-hour Emergency Roadside Assistance
• Toll-free Affordable Europe Customer Helpline
• Immediate confirmation of cars with automatic transmission in gateway cities
• Free hotel delivery and collection within many European cities
• Free drop-offs between major cities within the country of rental with the Rent-It-Here/Leave-It-There program
• Instant Return Service to speed drop-off time, available in most European cities
• Free detailed maps and newly enhanced Driving Directions throughout Europe
• Over 2,000 convenient locations on 40 countries

• You pay at the time of booking locking in the rate in US Dollars.
• You can choose to prepay Collision Damage Waiver, Theft Protection, Value Added Tax, and mandatory taxes and fees.

• You pay at pickup counter.
• Rates are guaranteed in local currency.

• In the U.S., please call International Reservations: 1-800-654-3001
• In Canada, please call International reservations: 1-800-263-0600
• Toronto Residents please call international reservations: 1-800-654-3001
• En Francais: 1-800-263-0678

International facilities with English-speaking personnel
All Hertz international locations offer English-speaking personnel to assist customers with the rental process, provide driving directions, etc.

Cellular phone rentals
Never be out of touch. At select international locations, through independent providers, Hertz offers fully portable, lightweight, simple-to-use cellular phones. Phones may be reserved in advance; callers pay for calling-time with a minimum usage fee. In-car cellular phones are also available in many Hertz vehicles.

SIRIUS Satellite Radio
Tune in to original music streams from R & B to classical masterpieces, cool jazz, hot Latin, reggae, rock and country; sports play-by-play, world-class news and the best in entertainment, talk and comedy, especially for women, family and kids, traffic and weather. From Howard Stern to Martha Stewart, NASCAR, NBA, NFL, and in between, there’s something for everyone.

CAA members receive a 50% discount off the standard $3.00 per day or $15 per week fee plus tax for SIRUS. All Hertz Fun Collection vehicles are equipped with SIRIUS Satellite Radio. Advance reservations are required and SIRIUS is subject to availability at over 50 Hertz locations in the U.S.

Wayport Wi-Fi World

Now you can connect to Wayport’s Wi-Fi Internet access at select Hertz airport locations. Hertz #1 Club Gold members will also be able to connect in their vehicles from the #1 Club Gold area. Send and receive important messages, download email, search the Web and access internet services, all at the fastest speeds.

Hertz Local Edition (HLE)
Whether you're entertaining business associates and require a larger car, or don't want to put miles on your car for a weekend getaway--choose Hertz Local Edition for your local car rental needs.

At the more than 1,400 Hertz Local Edition locations across the United States, Hertz offers Fast Customer Pick-Up and Return Service. All you need to do is call Hertz and they will come and get you at your home or office. Pick-Up/Return service is available with a one hour advance notice and within 15 minutes from the Hertz Local Edition location. Contact the location to arrange for Pick-Up service.

Hertz Local Edition locations offer the same things you're used to getting from Hertz at the airport. Except closer. Like the same great cars and reliable service, the CAA discounts and benefits you're used to, and CAA promotional offers. Hertz Local Edition continues to expand in neighborhoods across the country, making it even easier for you to rent a car near your home or office.

In addition, when your car is in the shop, Hertz Local Edition can help you get back on the road. Hertz offers special insurance replacement rates and direct billing to insurance companies. Call your local office for details

Why should you rent a car at Hertz Local Edition locations? Let’s count the reasons!

• Driving vacation planned? Avoid adding high vacation miles to your personal vehicle and spending needed vacation funds to have your vehicle serviced before your trip
• Avoid adding mileage to your leased vehicle with mileage caps.
• Friend or relatives visiting? Give them the freedom of taking in all the sites and attractions without feeling they are imposing on you.
• Special occasion coming up? Rent a luxurious Lincoln or Volvo or a sporty Jaguar and attend that special event in style…graduation, wedding, class reunion, or a night on the town all call for a special vehicle.
• Weekend Getaway in the works? Get away from it all in Hertz Fun Collection vehicle. Hit the beach or the mountain in a fun Toyota Solara or Ford Mustang convertible. Enjoy the rugged Jeep Wrangler or Hummer H3. Take a once-in-a- lifetime opportunity to drive the exciting, collectible Shelby Mustang GT-H, available only from Hertz!
• Thinking about buying a new car? Give it a trial run before you buy!
• Need a larger vehicle for special project? Maybe to impress business clients, to carry sports equipment or additional passengers, etc.
• Need a smaller vehicle than your personal vehicle? Price of gas a concern…rent an economical economy or compact car for your trip.
• Personal vehicle in the shop for service or repair? Hertz Local Edition can help you get back on the road.
• Need Emergency Road Service? Request a Hertz car as a replacement vehicle. Hertz offers special insurance replacement rates and direct billing to insurance companies.