AAA's network of approved facilities have met and maintained AAA's tough performance standards while providing reliable and courteous service.
Here's what AAA requires:
Highly qualified automotive technicians
Full-service repair facilities
Service reputation and workmanship
Annually inspected Facilities
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AAA MEMBER BILL OF RIGHTS
As a AAA member, you're guaranteed much more than just quality auto repair. When you present your AAA card at an Approved Auto Repair facility, you are also entitled to:
SAFETY/MAINTENANCE INSPECTION - When your vehicle is serviced by this facility, upon your request and at no charge, the facility will inspect items of your vehicle that most frequently contribute to roadside breakdowns. You will receive a written recommendation of any needed maintenance or repairs.
WRITTEN ESTIMATE - You will be provided a written estimate of the cost of all work to be performed on your vehicle. The cost of work performed on your vehicle may not exceed the written estimate by more than 10 percent unless authorized by you in advance. (Local and state regulations will take precedence regarding notification of repair cost.)
WARRANTY - Repairs, including parts and labor, will be covered for a minimum of 12 months or 12,000 miles, whichever comes first, unless otherwise indicated on the repair order.
RETURNED PARTS - All replaced parts will be returned to you upon request, with the exception of those that must be returned to the manufacturer under a warranty or exchange program.
DISPUTE RESOLUTION - AAA will investigate any dispute between a member and this facility. AAA's decision will be accepted by this facility. You, as a member, are not bound by AAA's decision and may seek recourse through other avenues.
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