Membership/Login

I just joined AAA online. When will I receive my membership card and when can I access the Members' Only information and services?

Upon submitting your on-line membership application, you will receive your membership card in five to 15 business days. Once you receive your membership number, you will only then be able to use all our "Members Only" online services.

When am I eligible for Emergency Road Service and other important services?

You are eligible for AAA's Emergency Road Service 48 business hours after submitting your on-line application. To request ERS, please call the appropriate phone numbers listed on the Emergency Road Service Guidelines page.

I'm a member. Why can't I log on to the Members' Only sites?

You need to register as a new user. If you haven't already registered, the registration page will automatically come up when you try to access a Members' Only site. Please register in the section that asks 'Are you new to AAA online?' and click on 'Go to the free registration.' You must pass up the section that asks 'Do you already have an on-line account?' Many members go to sign up in this box which is looking for the user id and password of those who have previously registered. Be sure to go on to the next section. Remember, your user id is not your membership number, it's the name you give yourself as a registered user of this site. Don't expect to access the Members' Only pages by entering your membership number in the user id box.

Keep in mind that you cannot register as a new user, and therefore cannot access the Members' Only site, until you receive your valid AAA membership number. It will be printed on your new card which will come in five to 15 days from the date of your on-line application.

But I did register and I'm still not getting on to the Members' Only sites. What could be wrong?

If you're sure you registered properly, it is possible the site is under maintenance. AAA performs routine maintenance from time to time which could cause some brief disturbances. If you experience some difficulties, please try to log on again in a few minutes.

I've tried registering with several different names, but it keeps telling me that the name I submit is already in use. What should I do?

Send an e-mail to webmaster@aaanonj.aaa.com describing your problem. We will try to resolve your problem as soon as possible.

Can I change my user id and password? How?

Sure. Just click on the 'Your Account' button at the top of each page and update your account accordingly.

How does the automatic login work?

You can select automatic login when you register as a new user. When you select automatic login, your browser stores your login information on your computer. These stored pieces of information are called cookies. Each time you visit this site, we will read the login information stored on your computer and use it to log you in automatically.

Still need answers? E-mail our webmaster here!